Social Engineering – What you need to know!

It's important to be cautious and suspicious of any requests you receive for passwords, account numbers, personal information, money exchanges, or other confidential information. Scammers are smart and continuously look for easy ways to exploit your honest nature in an attempt to steal your personal information to commit fraud or use it for identity theft.

What is social engineering?

Social engineering is fraud by deception. It's a type of fraud that exploits a person's natural inclination to trust people they know. Social engineers use a variety of tactics to gain information that can help them win over the trust of their victims. It can occur online or in-person, via social networks, and websites. Tactics include phishing, pretext calling, or impersonating a company employee or business associate.

Precautions you can take

  • Don't assume that an unsolicited phone call or email is actually from a trusted source. Thieves may pose as bank personnel, or other trusted authority figures in attempt to gain your trust. They may even reference people you know or personal information about you.
  • Don't respond to unsolicited emails or pop-ups requesting personal information and don't click on links or open attachments.
  • Create strong passwords, using a combination of letters, numbers and special characters.
  • Monitor your bank accounts regularly.
  • Install and keep updated anti-virus software, firewall and anti-spyware software.
  • Only download software from trusted sources – be wary of file-sharing sites or 'free' offers.
  • Don't rely on Caller ID displays because they can be changed to mask a call's true origin.

Understand how we communicate with you and what to do if you have questions

  • No one from Sunflower Bank or First National 1870 will proactively call you to ask for your credit or debit card information, or ask you to verify personal or account information for online or mobile banking over the phone, by text, or email.
  • If you receive a call from someone claiming to be a representative of Sunflower Bank or First National 1870 and they are asking you to confirm or provide personal information or account information, please hang up and call the bank's Customer Care Center at 888-827-5564 for assistance.
  • Report all fraudulent or suspicious activity to the bank immediately! If you believe that you may have supplied your account information in response to a scam, please contact us at 888-827-5564 as soon as possible.